Can I make one-off donation via 10er?
No. 10er is only for recurring donations.
If that’s simply not something you can do and still want to contribute, you could always ask the lucky creator if they’ll take a donation through PayPal.
I’m fully convinced, though, that they’d rather want you here 😇
How much of my donation goes to the creator?
10er keeps 10% (plus VAT where applicable) and the projects pay the processing fees.
How often does 10er charge?
10er charges once a month per subscription, for the previous months’ creations.
So, if you are subscribed to a project with ￡1 and they release 4 creations during January, 10er will charge you ￡4 on February 1st.
What happens if my account is empty/my card is disabled?
If a donation fails you’ll get an e-mail.
10er tries again some time after. If no donation is successful for 3 months in a row, the subscription will be suspended.
You will never be charged extra fees because of failing donations.
When will 10er discover my new creation?
10er checks for new creations approximately every hour. If your project is signed up for automatic discovery of new creations.
Do I have to be aware of anything regarding my podcast feed?
Episodes will be distinguished by their
link if it’s present and then by their
If two episodes have the same values in those fields, only one of them will be registered.
Can I except an automatically discovered creation from donations?
If an episode shouldn’t count towards the donation amount, you have to ignore it. This is done under Creations.
It is the responsibility of the projects and their owners to make sure that the registered creations are aligned with the expectations of the donators before the 1st day of the month.
Can I get my donation refunded?
Yes, of course. Just send me an e-mail and we’ll figure it out.
How do I cancel a subscription?
You may at any time change or cancel your subscriptions on subscriptions overview.
Changes are effective immediately.
How do I delete my account?
Send me an e-mail and ask for it. It’s not a problem at all – I’ll be sad to see you go but have no hard feelings. (It just happens so seldomly that I haven’t gotten around to programming a regular button for it yet 😅)